Buying is very easy. Just follow these steps:

  1. Choose the category (e.g. treatments), once inside it, click on a subcategory (e.g. creams), view the products and click on the one you are interested in. If you click on the picture, you can see it enlarged and in more detail. In the product sheets you can find detailed information about the products.
  2. Add the product you want to buy to your basket by clicking on “Add”. If you want more units of the same product, indicate the quantity in the tab located just below the “Add” button.

Both from the products and from the shopping cart you can easily add the items to your shopping list, so that in future purchases it will be easier for you to finalize the order.

  1. Once added to your shopping cart, a screen will appear where you will have to choose whether you want to continue shopping (click “continue shopping”) or finalize your purchase (click “checkout”).
  2. Review your order information and if you wish to continue shopping, click “continue shopping”; if you have already completed your order, click “checkout”.
  3. If you are already registered, you must enter your username and password; if you are not registered, register in the “create an account” section and fill in the required fields in the form that will appear below.
  4. In the next step, check your personal data and your shipping and billing address. You can add as many addresses as you need to receive your orders; you can also add a remark for the carrier with the indications you consider. Then, on the next screen, review your order, and finally, choose your payment method, accept our terms and conditions and confirm the order.
  5. Once the payment is done, you will receive an email confirming your order.
  6. If you have any questions or comments about your order, you can do it through our contact page.
  7. You can repeat your orders both from your “shopping list” and from your order history (in the “My orders” section of the “My account” section).

What payment method can I use to make my online purchase?

The available payment methods are:

– Credit or debit card


Yes, we use secure payment systems. The confidential data of the payment by credit or debit card are transmitted directly and in encrypted form (SSL) to the financial institution. When making the payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the issuing bank, which will request authentication and authorization of the transaction.

Why might my credit card be declined?

If your card is declined it may be for one of the following reasons:

– The card may be expired. Check that your card is not past its expiration date.

– The card’s limit for purchases may have been reached. Check with your bank.

– You may have entered incorrect information. Check that you have filled in all the necessary fields with the correct information.

– When you make the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.



Where can I receive my orders?

Your orders will be sent to the delivery address you entered when you created your account, so it is important that you pay attention to fill in this information. Remember that once you have registered, in the “address book” section of “my account” you can add as many delivery addresses as you wish (e.g. your office, your summer house, your parents’ house…) and select the one you are interested in when placing your order.

We ship to all destinations in the American continent.

How long will it take for my order to arrive?

The transport will perform the door to door service within 24/72h from our shipment confirmation. Once the order leaves our warehouse, you will receive an email notifying you that the order has been accepted and is being shipped.

Please note that local community holidays may affect the delivery of orders.

What is the shipping cost?

Shipping will be free for purchases over 120€ for orders within the peninsula or Balearic Islands. For orders that do not reach 120€ or are outside the peninsula or Balearic Islands, the shipping cost varies depending on the destination address and the weight of the items in the order. The unit weight is reflected on the page corresponding to each product.

In the cases in which the shipment is not free, the total cost of such shipment will appear on the page before formalizing the purchase.


Subject to the exceptions provided for in Article 103 of RDL 1/2007, the consumer or user shall be entitled to withdraw from the contract for a period of fourteen calendar days without stating the reason and without incurring any costs other than those provided for in Articles 107.2 and 108.

In the case of contracts concluded in the context of unsolicited visits made by the entrepreneur at the home of the consumer or user or excursions organized by the entrepreneur with the aim or effect of promoting or selling goods or services, the withdrawal period is extended to thirty calendar days.

After verifying that the exercise of your right of withdrawal is not limited by any of the exceptions provided by law, we will proceed to reimburse the amounts paid for the returned items. We will carry out the reimbursement without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction. In any case, this transaction will not incur any costs as a result of the reimbursement to the company.

The shipping of the returned products will be at the expense of the consumer and will have to be sent to the following address:

4031 Industrial Center Dr. Suite 705
N. Las Vegas, NV 89030

To inform us of your intention to exercise this right you should contact us by telephone on +34 616 950 602 (Monday to Friday from 10:00 to 18:00) or by email to the following address:

In addition, you must send us the following form by email to or by post to the following address:

Calle Francisco Ricci 5, 28015 Madrid, Spain

Attachment: Model withdrawal form

You should only complete and send this form if you wish to withdraw from the contract.

To the attention of (here you must insert the name of the entrepreneur or individual, his full address and, if available, his fax number and e-mail address):

I/we hereby inform you (*) that I/we hereby withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*)
the/received on (*)—————-
of the consumer and user or consumers and users
from the consumer and user or from consumers and users
of the consumer and user or consumers and users (only if this form is submitted on paper)

What can I do if I receive an erroneous or defective order?

In case of an erroneous, defective or damaged order, we will offer, as soon as possible, the replacement of the item or the cancellation of the contract, all at no cost to the consumer.


There are complaint forms available to the consumer that can be requested at any time to the email address: and the company will provide it to you. Once you have filled out the complaint form, you should send it to us at the same email address: